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Van Rental Guide

What's included

Insurance

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FAQ's

What’s Included

Insurance
Insurance is included in the cost of hiring the vehicle. With our standard insurance, the excess, which is what you could be liable for, is £1000. For an additional payment (£15 for one day), you can purchase Collision Damage Waiver, which will reduce your liability for any damage down to £250. See our section on insurance for further information.
Roadside Assistance

Although it is unlikely that you will be involved in a breakdown or an accident, you have the piece of mind that you are provided with a 24 Hour Helpline to fully assist you.

Mileage Allowance

You are allowed 200 free miles per day. For longer hirers, there are additional restrictions. If you exceed your mileage allowance, you will be charged 15 Pence per mile + VAT.

Insurance

Insurance is included in the cost of hiring the vehicle.

The insurance does not cover:

  • Theft of property from within the vehicle
  • The driver of the vehicle’s personal injury or loss of life
  • The vehicle being used for ‘Hire and Reward’

With our standard insurance, the excess, which is what you could be liable to pay for damage, is £1000. For an additional payment (£15 for one day), you can purchase Collision Damage Waiver, which will reduce your liability for any damage down to £250.

Collision Damage Waiver is primarily to reduce your liability should you become involved in a road traffic accident.

It does not cover:

  • The costs associated with putting the wrong type of fuel in the vehicle
  • Loss of keys
  • Damage to the interior of the vehicle
  • Costs of recovery as a result of a road traffic accident when no third party is involved
  • Damage caused as a result of failure to pay due care and attention, for example hitting low level bridges or trees

FAQ’s

Does your vehicle come with a full tank of fuel?
Yes. We will always provide the vehicles with a full tank of fuel. The vehicle should also be returned with a full tank.
What is your mileage allowance?
You are allowed 250 free miles per day. For longer hirers, there are additional restrictions. If you exceed your mileage allowance, you will be charged 12 Pence per mile (including VAT).
Can I hire if I have penalty points on my licence?
You can still hire from us if you have up to 6 penalty points for speeding fines. It is also possible with convictions for other offences. Please Contact Us and we will be able to quickly advise you.
Can I hire if I do not have a UK licence?

Yes, potentially you can. Please contact us for more information.

What documentation do I need to bring with me when hiring a vehicle?

You need to provide your Driving licence and 2 forms of ID, one confirming address and dated within the last 3 months (for example a bank statement or Utility Bill). Your Drivers Licence will be checked against the DVLA database prior to hire. You should either download and email your own “Check Code” from the DVLA website or provide us with your National Insurance number so that we may check your license on your behalf. 

All Hires must be paid on a debit or credit card in the driver’s name.

Is there an insurance excess charge?
The standard excess for our vehicles is £1,000. If you purchase excess waiver, this reduces to £250.
Can I hire a vehicle that will be used for Hire and Reward?
No.
What forms of payment do you accept?
We accept all major credit cards and debit cards.
Do I have to pay a deposit?
Yes. You will be required to pay a security deposit by debit or credit card. This will be refunded on the safe undamaged return of vehicle which is fully fuelled.
How much do additional drivers cost?
An additional driver can be added for £10 per day.
Do the branches have on-site parking?
Yes there is limited parking at our branches however your vehicle is parked at your own risk.
Can I return the vehicle outside your office hours?
I’m afraid this is not possible as the vehicle has to be inspected. This is for your protection as well as our own.
How do I make a complaint?

Please contact us.